All Stories

  1. The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance

    Article • Management Science, March 2016, INFORMS

    Professor Claire Senot, Dr. Anita L Tucker

  2. Role of Bottom-Up Decision Processes in Improving the Quality of Health Care Delivery: A Contingency Perspective

    Article • Production and Operations Management, July 2015, Wiley

    Professor Claire Senot

  3. Process Management Impact on Clinical and Experiential Quality: Managing Tensions Between Safe and Patient-Centered Healthcare

    Article • Manufacturing & Service Operations Management, October 2012, INFORMS

    Professor Claire Senot