All Stories

  1. IT usage for enhancing trade show performance: evidence from the aviation services

    Article • Journal of Business and Industrial Marketing, April 2017, Emerald

    Dr Jaywant Singh

  2. Managing online service recovery: procedures, justice and customer satisfaction

    Article • Journal of Service Theory and Practice, November 2016, Emerald

    Dr Jaywant Singh

  3. Service guarantee as a recovery strategy

    Article • Journal of Service Management, April 2016, Emerald

    Dr Jaywant Singh

  4. industrial marketing management

    Article • Journal of Business and Industrial Marketing, October 2012, Emerald

    Dr Jaywant Singh