All Stories

  1. Customer attributions of service failure and its impact on commitment in the airline industry: an emerging market perspective

    Article • Journal of Travel & Tourism Marketing, February 2019, Taylor & Francis

    Rosemary Matikiti, Professor Mercy Mpinganjira

  2. Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships

    Article • Journal of Business and Industrial Marketing, April 2017, Emerald

    Professor Goran Svensson, Professor Mercy Mpinganjira

  3. Embedding the ethos of codes of ethics into corporate South Africa: current status

    Article • European Business Review, May 2016, Emerald

    Professor Goran Svensson, Professor Mercy Mpinganjira

  4. META-RELQUAL construct validation: a South African study

    Article • African Journal of Economic and Management Studies, December 2015, Emerald

    Professor Goran Svensson, Professor Mercy Mpinganjira

  5. Use of e-government services: the role of trust

    Article • International Journal of Emerging Markets, September 2015, Emerald

    Professor Mercy Mpinganjira

  6. A framework of conscientious corporate brand – a South African validation

    Article • Corporate Governance, October 2012, Emerald

    Professor Goran Svensson, Professor Mercy Mpinganjira