All Stories

  1. Service ecosystems: the interplay between ecosystem well-being and customer well-being

    Article • The TQM Journal, October 2017, Emerald

    Professor claudio Baccarani, Dr Fabio Cassia

  2. Customers' wayfinding ability in complex service settings

    Article • The TQM Journal, June 2017, Emerald

    Professor claudio Baccarani, Vania Vigolo

  3. TQM and lean strategy deployment in Italian hospitals

    Article • October 2016, Emerald

    Professor claudio Baccarani, Andrea Chiarini

  4. Effective public speaking: a conceptual framework in the corporate-communication field

    Article • Corporate Communications An International Journal, August 2015, Emerald

    Professor claudio Baccarani

  5. Zen and well-being at the workplace

    Article • The TQM Journal, September 2013, Emerald

    Professor claudio Baccarani