All Stories

  1. Negative online reviews and webcare strategies in social media: effects on hotel attitude and booking intentions

    Article • Current Issues in Tourism, November 2018, Taylor & Francis

    Dr Ana B. Casado-Díaz

  2. Effects of message appeal and service type in CSR communication strategies

    Article • Journal of Business Research, July 2015, Elsevier

    Dr Ana B. Casado-Díaz

  3. The differentiated effects of CSR actions in the service industry

    Article • Journal of Services Marketing, October 2014, Emerald

    Dr Ana B. Casado-Díaz, Professor Juan Luis Nicolau

  4. Industry-specific effect of CSR initiatives: hotels and airlines

    Article • Kybernetes, April 2014, Emerald

    Dr Ana B. Casado-Díaz

  5. Linking tourism, retirement migration and social capital

    Article • Tourism Geographies, October 2013, Taylor & Francis

    Dr Ana B. Casado-Díaz

  6. The harmful consequences of failed recoveries in the banking industry

    Article • The International Journal of Bank Marketing, February 2011, Emerald

    Dr Ana B. Casado-Díaz

  7. University Efficiency: Complementariness versus Trade-off between Teaching, Research and Administrative Activities

    Article • Higher Education Quarterly, April 2010, Wiley

    Dr Ana B. Casado-Díaz

  8. Explaining consumer complaining behaviour in double deviation scenarios: the banking services

    Article • Service Industries Journal, November 2009, Taylor & Francis

    Dr Ana B. Casado-Díaz

  9. Stock market reactions to third‐party complaints

    Article • The International Journal of Bank Marketing, February 2009, Emerald

    Dr Ana B. Casado-Díaz

  10. Explaining satisfaction in double deviation scenarios: the effects of anger and distributive justice

    Article • The International Journal of Bank Marketing, July 2007, Emerald

    Dr Ana B. Casado-Díaz

  11. The consumer’s reaction to delays in service

    Article • International Journal of Service Industry Management, May 2002, Emerald

    Dr Ana B. Casado-Díaz