All Stories

  1. Big Data, Big Insights? Advancing Service Innovation and Design With Machine Learning

    Article • Journal of Service Research, December 2017, SAGE Publications

    Dr Christoph F Breidbach

  2. Engagement platforms in the sharing economy

    Article • Journal of Service Theory and Practice, July 2017, Emerald

    Dr Christoph F Breidbach

  3. Service Science

    Article • January 2015, Wiley

    Dr Christoph F Breidbach

  4. The Duality of Second Screens: A Phenomenological Study of Multi-platform Engagement and Service Experiences

    Article • January 2015, Institute of Electrical & Electronics Engineers (IEEE)

    Dr Christoph F Breidbach

  5. Investigating the formation of service supply chains

    Article • Service Industries Journal, December 2014, Taylor & Francis

    Dr Christoph F Breidbach

  6. Beyond virtuality: from engagement platforms to engagement ecosystems

    Article • Managing Service Quality, November 2014, Emerald

    Dr Christoph F Breidbach, Professor Linda Hollebeek

  7. Service Science: Toward Systematic Service System Innovation

    Article • September 2014, INFORMS

    Dr Christoph F Breidbach, Paul P Maglio

  8. Theorizing about resource integration through service-dominant logic

    Article • Marketing Theory, May 2014, SAGE Publications

    Professor Linda Hollebeek, Dr Christoph F Breidbach

  9. Book Review—OnThe Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

    Article • Service Science, December 2013, INFORMS

    Dr Christoph F Breidbach

  10. Advancing Innovation in Professional Service Firms: Insights from the Service-Dominant Logic

    Article • Service Science, September 2013, INFORMS

    Dr Christoph F Breidbach

  11. Connectivity in distributed service systems: The providers' perspective

    Article • July 2013, Institute of Electrical & Electronics Engineers (IEEE)

    Dr Christoph F Breidbach

  12. Connectivity in Service Systems

    Article • Journal of Service Research, January 2013, SAGE Publications

    Dr Christoph F Breidbach