All Stories

  1. Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context
  2. Validating the relationship between trust, commitment, economic and non-economic satisfaction in South African buyer-supplier relationships
  3. Validating a triple bottom line construct and reasons for implementing sustainable business practices in companies and their business networks
  4. Framing the development and directions of business sustainability efforts
  5. Embedding the ethos of codes of ethics into corporate South Africa: current status
  6. A balance model of theoretical sustainability – framework and propositions
  7. META-RELQUAL construct validation: a South African study
  8. Elements affecting social responsibility in supply chains
  9. A triple bottom line construct and reasons for implementing sustainable business practices in companies and their business networks
  10. A sustainable business model in services: an assessment and validation
  11. Implementing and managing economic, social and environmental efforts of business sustainability
  12. New aspects of research to assess and manage critical incidents in service encounters
  13. An international and comparative study of perceived justice in Mexican, Puerto Rican and Spanish hospitals
  14. Implementation, monitoring and evaluation of sustainable business practices: framework and empirical illustration
  15. Hospitality processes through the lens of teleological actions – framework and illustration
  16. Sustainable business models
  17. A framework to navigate sustainability in business networks
  18. A “fivefold bottom line” approach of implementing and reporting corporate efforts in sustainable business practices
  19. Towards a model of conscientious corporate brands: a Canadian study
  20. Processes of substantiations and contributions through theory building towards theory in business research
  21. An analysis of the contribution of leadership to organisational performance using complexity science
  22. A framework of conscientious corporate brand – a South African validation
  23. Business sustainability and E‐footprints on Earth's life and ecosystems: generic models
  24. Service receivers' negative emotions in airline and hospital service settings
  25. Teleological approaches from complexity sciences in services