All Stories

  1. Cultural heritage and consumer behaviour: a survey on Italian cultural visitors

    Article • Journal of Cultural Heritage Management and Sustainable Development, May 2015, Emerald

    Professor maria francesca renzi, Dr Laura Di Pietro

  2. Reconciling internal and external performance in a holistic approach: A Bayesian network model in higher education

    Article • Expert Systems with Applications, April 2015, Elsevier

    Professor maria francesca renzi

  3. Excellence models in the public sector. Relationships between enablers and results

    Article • International Journal of Quality and Service Sciences, March 2015, Emerald

    Professor maria francesca renzi, Dr Laura Di Pietro

  4. An Audience-Centric Approach for Museums Sustainability

    Article • Sustainability, August 2014, MDPI AG

    Professor maria francesca renzi

  5. An integrated approach between Lean and customer feedback tools: An empirical study in the public sector

    Article • Total Quality Management & Business Excellence, August 2013, Taylor & Francis

    Professor maria francesca renzi

  6. Cultural technology district: a model for local and regional development

    Article • Current Issues in Tourism, May 2013, Taylor & Francis

    Professor maria francesca renzi

  7. TQM for a master's programme: a case study integrating Kano's model and quality function deployment

    Article • International Journal of Modelling in Operations Management, January 2012, Inderscience Publishers

    Professor maria francesca renzi

  8. Peer evaluation to develop benchmarking in the public sector

    Article • Benchmarking An International Journal, July 2011, Emerald

    Professor maria francesca renzi

  9. Testing a customer satisfaction model for online services

    Article • International Journal of Quality and Service Sciences, March 2011, Emerald

    Professor maria francesca renzi

  10. Statistical techniques for continuous improvement: a citizen's satisfaction survey

    Article • The TQM Journal, April 2010, Emerald

    Professor maria francesca renzi