Current affiliation: Wilfrid Laurier UniversitySubject speciality: Business & ManagementPrimary location: Canada
Published in:Journal of Service Theory and PracticePublication date:2015-01-12
Among other things, gives some insights about important current and future research topics in the field of service management.
Published in:European Journal of MarketingPublication date:2013-09-20
Adverse effects of relationship age and continuance commitment on positive and negative word of mouth
Published in:Journal of Service Theory and PracticePublication date:2015-09-14
Examining risk and the interaction of tie strength and involvement