Current affiliation: Carnegie Mellon UniversitySubject speciality: Library and Information SciencePrimary location: United States
Published in:Internet Reference Services QuarterlyPublication date:2003-06-16
In 2003, providing an online chat service for library users to communicate with librarians when they needed help was still fairly new. Many librari...
Published in:The Reference LibrarianPublication date:2002-11-20
Published in:Public Services QuarterlyPublication date:2002-03-01