Current affiliation: University of North Carolina at Chapel HillSubject speciality: Library and Information SciencePrimary location: United States
Published in:portal Libraries and the AcademyPublication date:2004-01-01
Published in:The Reference LibrarianPublication date:2002-11-20
Published in:Internet Reference Services QuarterlyPublication date:2003-06-16
In 2003, providing an online chat service for library users to communicate with librarians when they needed help was still fairly new. Many librari...