All Stories

  1. Kosher labelling in restaurants: Examining the healthy halo effect

    Article • Journal of Foodservice Business Research, September 2019, Taylor & Francis

    SooCheong (Shawn) Jang

  2. Can signaling impact customer satisfaction and behavioral intentions in times of service failure?: evidence from open versus closed kitchen restaurants

    Article • Journal of Hospitality Marketing & Management, February 2019, Taylor & Francis

    SooCheong (Shawn) Jang

  3. The affective psychological process of self-image congruity and its influences on dining experience

    Article • International Journal of Contemporary Hospitality Management, March 2018, Emerald

    SooCheong (Shawn) Jang

  4. “Understanding restaurant firms” debt-equity financing

    Article • International Journal of Contemporary Hospitality Management, December 2017, Emerald

    SooCheong (Shawn) Jang

  5. The impact of sold-out information on tourist choice decisions

    Article • Journal of Travel & Tourism Marketing, November 2017, Taylor & Francis

    SooCheong (Shawn) Jang

  6. Heuristic evaluation of healthy menus: examining the effect of brand image congruity

    Article • International Journal of Contemporary Hospitality Management, October 2017, Emerald

    SooCheong (Shawn) Jang

  7. Determinants of authentic experiences

    Article • International Journal of Contemporary Hospitality Management, October 2016, Emerald

    SooCheong (Shawn) Jang

  8. Toward service recovery strategies: the role of consumer-organization relationship norms

    Article • Journal of Services Marketing, October 2016, Emerald

    SooCheong (Shawn) Jang

  9. Factors affecting memorability of service failures: a longitudinal analysis

    Article • International Journal of Contemporary Hospitality Management, August 2016, Emerald

    SooCheong (Shawn) Jang

  10. Revisiting the carry-over effects of advertising in franchise industries

    Article • International Journal of Contemporary Hospitality Management, April 2016, Emerald

    SooCheong (Shawn) Jang

  11. The cyclical effect of advertising

    Article • International Journal of Contemporary Hospitality Management, October 2015, Emerald

    SooCheong (Shawn) Jang

  12. What drives café customers to spread eWOM?

    Article • International Journal of Contemporary Hospitality Management, March 2015, Emerald

    SooCheong (Shawn) Jang

  13. Memory Retrieval of Cultural Event Experiences

    Article • Journal of Travel Research, October 2014, SAGE Publications

    SooCheong (Shawn) Jang

  14. Hospitality finance and managerial accounting research

    Article • International Journal of Contemporary Hospitality Management, July 2014, Emerald

    SooCheong (Shawn) Jang