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  1. Generalized cross entropy method for analysing the SERVQUAL model
  2. Modelling the quality of work in the Italian social co-operatives combining NPCA-RSM and SEM-GME approaches
  3. A deflated indicators approach for estimating second-order reflective models through PLS-PM: an empirical illustration
  4. Recent Developments in Multidimensional Analysis for Customer Satisfaction
  5. A generalized maximum entropy (GME) approach for crisp-input/fuzzy-output regression model
  6. A fuzzy set theory based computational model to represent the quality of inter-rater agreement
  7. Using the Hybrid Two-Step estimation approach for the identification of second-order latent variable models
  8. Entropy-Based Estimators in the Presence of Multicollinearity and Outliers
  9. Simulation Study for PLS Path Modelling with High-Order Construct: A Job Satisfaction Model Evidence
  10. An Information Theoretic Job Satisfaction Analysis
  11. GME Estimation of Spatial Structural Equations Models
  12. Efficient Wald Type Estimators for Simple Linear Measurement Error Model
  13. Comparing generalised maximum entropy and partial least squares methods for structural equation models
  14. Simultaneous Equation Model based on the generalized maximum entropy for studying the effect of management factors on enterprise performance
  15. Analyzing Management Factors on Enterprise Performance
  16. ECSI – Customer Satisfaction Modelling and Analysis: A Case Study
  17. Restricted Co-inertia Analysis