All Stories

  1. Creating a culture for sustainability and quality – a lean-inspired way of working

    Article • Total Quality Management & Business Excellence, February 2019, Taylor & Francis

    Stefan Lagrosen

  2. Quality through accreditation

    Article • International Journal of Quality and Service Sciences, September 2017, Emerald

    Stefan Lagrosen

  3. Customer perceptions of quality – a study in the SPA industry

    Article • European Business Review, October 2016, Emerald

    Stefan Lagrosen

  4. Work integrated learning for employee health in schools

    Article • International Journal of Quality and Service Sciences, November 2014, Emerald

    Stefan Lagrosen

  5. Social media marketing in the wellness industry

    Article • The TQM Journal, April 2014, Emerald

    Stefan Lagrosen

  6. Organizationally Based Self-Esteem

    Article • January 2013, SAGE Publications

    Stefan Lagrosen

  7. Investigating Social Media Marketing in the Hospitality Industry: Facebook and European Hotels

    Article • January 2013, Springer Science + Business Media

    Stefan Lagrosen

  8. Organisational learning for school quality and health

    Article • The International Journal of Educational Management, September 2012, Emerald

    Stefan Lagrosen

  9. Brain integration as a driver for quality management success

    Article • International Journal of Quality and Service Sciences, August 2012, Emerald

    Stefan Lagrosen, Dr FREDERICK T TRAVIS

  10. Trust and quality management: Perspectives from marketing and organisational learning

    Article • Total Quality Management & Business Excellence, January 2012, Taylor & Francis

    Stefan Lagrosen

  11. The relationship between quality management and health – exploring the underlying dimensions

    Article • International Journal of Productivity and Quality Management, January 2010, Inderscience Publishers

    Stefan Lagrosen

  12. Exploring service quality in the health and fitness industry

    Article • Managing Service Quality, January 2007, Emerald

    Stefan Lagrosen

  13. Quality management and health: a double connection

    Article • International Journal of Quality & Reliability Management, January 2007, Emerald

    Stefan Lagrosen

  14. A seminal framework of marketing schools: revisited and updated

    Article • Journal of Management History, October 2006, Emerald

    Stefan Lagrosen

  15. A dive into the depths of quality management

    Article • European Business Review, March 2006, Emerald

    Stefan Lagrosen

  16. Customer involvement in new product development

    Article • European Journal of Innovation Management, December 2005, Emerald

    Stefan Lagrosen

  17. The effects of quality management – a survey of Swedish quality professionals

    Article • International Journal of Operations & Production Management, October 2005, Emerald

    Stefan Lagrosen

  18. Quality management in global firms

    Article • The TQM Journal, December 2004, Emerald

    Stefan Lagrosen

  19. Management of service quality – differences in values, practices and outcomes

    Article • Managing Service Quality, October 2003, Emerald

    Stefan Lagrosen

  20. Quality configurations:a contingency approach to quality management

    Article • International Journal of Quality & Reliability Management, October 2003, Emerald

    Stefan Lagrosen

  21. Quality management in Europe: a cultural perspective

    Article • The TQM Journal, October 2002, Emerald

    Stefan Lagrosen

  22. Strengthening the weakest link of TQM – from customer focus to customer understanding

    Article • The TQM Journal, October 2001, Emerald

    Stefan Lagrosen

  23. Born with quality: TQM in a maternity clinic

    Article • International Journal of Public Sector Management, September 2000, Emerald

    Stefan Lagrosen

  24. TQM goes to school: an effective way of improving school quality

    Article • The TQM Journal, October 1999, Emerald

    Stefan Lagrosen