All Stories

  1. How relationship marketing, switching costs, and service quality impact customer satisfaction and loyalty in Taiwan’s airfreight forwarding industry?

    Article • Transportmetrica A Transport Science, May 2017, Taylor & Francis

    Dr. Ching-Chiao Yang

  2. Leveraging logistics learning capability to enable logistics service capabilities and performance for international distribution center operators in Taiwan

    Article • The International Journal of Logistics Management, August 2016, Emerald

    Dr. Ching-Chiao Yang