All Stories

  1. Relationship or revenue: Potential management conflicts between customer relationship management and hotel revenue management

    Article • International Journal of Hospitality Management, September 2012, Elsevier

    Xuan Lorna Wang

  2. The impact of revenue management on hotel key account relationship development

    Article • International Journal of Contemporary Hospitality Management, April 2012, Emerald

    Xuan Lorna Wang

  3. Revenue management: the impact on business‐to‐business relationships

    Article • Journal of Services Marketing, February 2009, Emerald

    Xuan Lorna Wang