Current affiliation: Radboud UniversiteitSubject: Business & ManagementPrimary location: Netherlands
Published in:Journal of Service ManagementPublication date:2013-06-14
The blending of consumer and firm value in the distinct context of mobile technologies and social media
Published in:Journal of Service ManagementPublication date:2016-04-18
Published in:Journal of Consumer AffairsPublication date:2016-08-23
The Effects of Third Party Arbitration
Governments, firms, and consumer agencies promote third-party arbitration
to end consumer–firm disputes that arise from dissatisfying
services and ...
Published in:Journal of Service ManagementPublication date:2017-06-16
Service recovery is what organizations do to appease the customer when they receive a complaint, to prevent them from defecting to the competion. W...
Published in:SSRN Electronic JournalPublication date:Not available