All Stories

  1. The Effect of Performance Quality and Customer Education on Attitudinal Loyalty: A Cross-Country Study of Opera Festival Attendees

    Article • Nonprofit and Voluntary Sector Quarterly, July 2019, SAGE Publications

    Vania Vigolo

  2. Online travel behaviour across cohorts: The impact of social influences and attitude on hotel booking intention

    Article • International Journal of Tourism Research, May 2018, Wiley

    Vania Vigolo

  3. Customers' wayfinding ability in complex service settings

    Article • The TQM Journal, June 2017, Emerald

    Professor claudio Baccarani, Vania Vigolo

  4. Strategic and Operational Marketing Tools for Older Tourists

    Article • January 2017, Springer Science + Business Media

    Vania Vigolo

  5. Segmentation Approaches to Older Tourists

    Article • January 2017, Springer Science + Business Media

    Vania Vigolo

  6. Older Tourists’ Travel Planning Behavior

    Article • January 2017, Springer Science + Business Media

    Vania Vigolo

  7. Understanding Marketing Approaches to Older Tourists: A Selection of Case Studies

    Article • January 2017, Springer Science + Business Media

    Vania Vigolo

  8. Population Aging: Challenges and Opportunities for the Tourism Industry

    Article • January 2017, Springer Science + Business Media

    Vania Vigolo

  9. Hospitality and Older Tourists: A Focus on Accommodation Choices

    Article • January 2017, Springer Science + Business Media

    Vania Vigolo

  10. Information and Communication Technologies: Impacts on Older Tourists’ Behavior

    Article • January 2017, Springer Science + Business Media

    Vania Vigolo

  11. Managing responses to online reviews: an opportunity for value co-creation?

    Article • MERCATI & COMPETITIVITÀ, March 2016, Franco Angeli

    Vania Vigolo

  12. Hotel Responses to Guests’ Online Reviews: An Exploratory Study on Communication Styles

    Article • January 2016, Springer Science + Business Media

    Vania Vigolo

  13. Corporate culture and firm performance: a service-oriented perspective

    Article • International Journal of Managerial and Financial Accounting, January 2016, Inderscience Publishers

    Vania Vigolo

  14. Hotel Attributes and Visual Image: A Comparison Between Website and User-Generated Photos

    Article • December 2014, Springer Science + Business Media

    Vania Vigolo

  15. Investigating the Attractiveness of an Emerging Long-Haul Destination: Implications for Loyalty

    Article • International Journal of Tourism Research, September 2014, Wiley

    Vania Vigolo

  16. SMEs’ switching behavior in the natural gas market

    Article • The TQM Journal, April 2014, Emerald

    Vania Vigolo, Dr Fabio Cassia

  17. Services branding: is it a matter of gender?

    Article • The TQM Journal, January 2014, Emerald

    Vania Vigolo, Dr Fabio Cassia

  18. Older Tourists: An Exploratory Study on Online Behaviour

    Article • January 2013, Springer Science + Business Media

    Vania Vigolo