All Stories

  1. Routing and Staffing When Servers Are Strategic

    Article • Operations Research, August 2016, INFORMS

    Professor Amy R Ward

  2. On the Dynamic Control of Matching Queues

    Article • Stochastic Systems, December 2014, INFORMS

    Professor Amy R Ward

  3. Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers

    Article • Manufacturing & Service Operations Management, May 2014, INFORMS

    Professor Amy R Ward

  4. Dynamic Scheduling of a Two-Server Parallel Server System with Complete Resource Pooling and Reneging in Heavy Traffic: Asymptotic Optimality of a Two-Threshold Policy

    Article • Mathematics of Operations Research, November 2013, INFORMS

    Professor Amy R Ward

  5. Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers

    Article • Operations Research, February 2013, INFORMS

    Professor Amy R Ward

  6. Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems

    Article • Operations Research, June 2010, INFORMS

    Professor Amy R Ward

  7. Managing Service Systems with an Offline Waiting Option and Customer Abandonment

    Article • Manufacturing & Service Operations Management, October 2009, INFORMS

    Professor Amy R Ward

  8. Approximating the GI/GI/1+GI Queue with a Nonlinear Drift Diffusion: Hazard Rate Scaling in Heavy Traffic

    Article • Mathematics of Operations Research, August 2008, INFORMS

    Professor Amy R Ward

  9. Asymptotically Optimal Admission Control of a Queue with Impatient Customers

    Article • Mathematics of Operations Research, February 2008, INFORMS

    Professor Amy R Ward