All Stories

  1. Are customers ready to accept revenue management practices in the restaurant industry?

    Article • International Journal of Quality & Reliability Management, April 2018, Emerald

    Reza Etemad-Sajadi

  2. The impact of service recovery output/process on customer satisfaction and loyalty: The case of the airline industry

    Article • Tourism and Hospitality Research, December 2017, SAGE Publications

    Reza Etemad-Sajadi

  3. The effect of a sustainable label portfolio on consumer perception of ethicality and retail patronage

    Article • International Journal of Retail & Distribution Management, May 2015, Emerald

    Reza Etemad-Sajadi

  4. The impact of service tradability on the choice of entry mode

    Article • The TQM Journal, January 2015, Emerald

    Reza Etemad-Sajadi

  5. The influence of a virtual agent on web-users' desire to visit the company

    Article • International Journal of Quality & Reliability Management, April 2014, Emerald

    Reza Etemad-Sajadi

  6. The antecedents of consumer satisfaction and loyalty in fast food industry

    Article • International Journal of Quality & Reliability Management, July 2013, Emerald

    Reza Etemad-Sajadi