All Stories

  1. Can Service Coproduction Factors Enhance Learning-by-Doing Simultaneously? Evidence from the U.S. Hotel Industry

    Article • Service Science, June 2016, INFORMS

    Jie Zhang

  2. Signaling eco-certification

    Article • Journal of Service Management, August 2014, Emerald

    Jie Zhang

  3. Pushing the frontier of sustainable service operations management

    Article • Journal of Service Management, June 2012, Emerald

    Jie Zhang

  4. An Empirical Test of Eco-Certification Signaling in Services

    Article • SSRN Electronic Journal, Social Science Electronic Publishing

    Jie Zhang