All Stories

  1. Impact of Delay Announcements in Call Centers: An Empirical Approach

    Article • Operations Research, October 2016, INFORMS

    Dr. Zeynep Aksin

  2. Call Center Delay Announcement Using a Newsvendor-Like Performance Criterion

    Article • Production and Operations Management, September 2014, Wiley

    Dr. Zeynep Aksin, Professor Fikri Karaesmen

  3. Structural Estimation of Callers' Delay Sensitivity in Call Centers

    Article • Management Science, December 2013, INFORMS

    Dr. Zeynep Aksin

  4. Call Centers with Delay Information: Models and Insights

    Article • Manufacturing & Service Operations Management, October 2011, INFORMS

    Dr. Zeynep Aksin

  5. Introduction to the Special Issue, Part 2: Teaching Service and Retail Operations Management

    Article • INFORMS Transactions on Education, September 2010, INFORMS

    Dr. Zeynep Aksin

  6. Introduction to the Special Issue: Teaching Service and Retail Operations Management

    Article • INFORMS Transactions on Education, May 2010, INFORMS

    Dr. Zeynep Aksin