All Stories

  1. Impact of Queue Configuration on Service Time: Evidence from a Supermarket

    Article • Management Science, July 2017, INFORMS

    Prof Yong-Pin Zhou, Jingqi Wang

  2. Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling

    Article • Manufacturing & Service Operations Management, October 2015, INFORMS

    Prof Yong-Pin Zhou, Mr. Noah Gans

  3. A Single-Supplier, Multiple-Retailer Model with Single-Season, Multiple-Ordering Opportunities, and Fixed Ordering Cost

    Article • Operations Research, October 2012, INFORMS

    Prof Yong-Pin Zhou