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  1. Patient-perceived hospital service quality: an empirical assessment

    Article • International Journal of Health Care Quality Assurance, February 2018, Emerald

    Yogesh Pai

  2. Measuring patient-perceived hospital service quality: a conceptual framework

    Article • International Journal of Health Care Quality Assurance, April 2016, Emerald

    Yogesh Pai , YOGESH P PAI

  3. Dimensions of hospital service quality: a critical review

    Article • International Journal of Health Care Quality Assurance, May 2013, Emerald

    Yogesh Pai , YOGESH P PAI