All Stories

  1. A client-centric risk-based taxonomy of service triads

    Article • Service Industries Journal, August 2018, Taylor & Francis

    Wendy van der Valk

  2. Variety in business-to-business services and buyer-supplier interaction

    Article • International Journal of Operations & Production Management, January 2014, Emerald

    Wendy van der Valk

  3. Controlling outsourced service delivery: managing service quality in business service triads

    Article • Total Quality Management & Business Excellence, October 2013, Taylor & Francis

    Wendy van der Valk

  4. Buyer–supplier interaction in business-to-business services: A typology test using case research

    Article • Journal of Purchasing and Supply Management, September 2012, Elsevier

    Wendy van der Valk

  5. Monitoring in service triads consisting of buyers, subcontractors and end customers

    Article • Journal of Purchasing and Supply Management, September 2011, Elsevier

    Wendy van der Valk

  6. An Agency Theory perspective on the purchase of marketing services

    Article • Industrial Marketing Management, July 2010, Elsevier

    Wendy van der Valk

  7. Effective buyer‐supplier interaction patterns in ongoing service exchange

    Article • International Journal of Operations & Production Management, July 2009, Emerald

    Wendy van der Valk

  8. Buying business services: towards a structured service purchasing process

    Article • Journal of Services Marketing, February 2009, Emerald

    Wendy van der Valk

  9. Securing customer satisfaction through component service specifications

    Article • Journal of Purchasing and Supply Management, December 2008, Elsevier

    Wendy van der Valk

  10. Managing the performance of outsourced customer contact centers

    Article • Journal of Purchasing and Supply Management, September 2008, Elsevier

    Wendy van der Valk

  11. Service procurement in manufacturing companies: Results of three embedded case studies

    Article • Industrial Marketing Management, May 2008, Elsevier

    Wendy van der Valk

  12. Dealing with dualities

    Article • Industrial Marketing Management, October 2006, Elsevier

    Wendy van der Valk

  13. An application‐based classification to understand buyer‐supplier interaction in business services

    Article • International Journal of Service Industry Management, October 2006, Emerald

    Wendy van der Valk

  14. Supplier involvement in new product development in the food industry

    Article • Industrial Marketing Management, October 2005, Elsevier

    Wendy van der Valk