All Stories

  1. A Rare-Event Simulation Algorithm for Periodic Single-Server Queues

    Article • INFORMS Journal on Computing, January 2018, INFORMS

    Ward Whitt

  2. A Data-Driven Model of an Appointment-Generated Arrival Process at an Outpatient Clinic

    Article • INFORMS Journal on Computing, January 2018, INFORMS

    Ward Whitt

  3. Using Simulation to Improve the Pace of Play

    Article • International Journal of Golf Science, December 2017, Human Kinetics

    Ward Whitt

  4. Using Robust Queueing to Expose the Impact of Dependence in Single-Server Queues

    Article • Operations Research, July 2017, INFORMS

    Ward Whitt

  5. Heavy-traffic Limit for the Initial Content Process

    Article • Stochastic Systems, June 2017, INFORMS

    Ward Whitt

  6. STAFFING A SERVICE SYSTEM WITH NON-POISSON NON-STATIONARY ARRIVALS

    Article • Probability in the Engineering and Informational Sciences, June 2016, Cambridge University Press

    Ward Whitt

  7. Chattering and Congestion Collapse in an Overload Switching Control

    Article • Stochastic Systems, June 2016, INFORMS

    Ward Whitt

  8. STAFFING TO STABILIZE BLOCKING IN LOSS MODELS WITH TIME-VARYING ARRIVAL RATES

    Article • Probability in the Engineering and Informational Sciences, December 2015, Cambridge University Press

    Jingtong Zhao, Ward Whitt

  9. The Power of Alternative Kolmogorov-Smirnov Tests Based on Transformations of the Data

    Article • ACM Transactions on Modeling and Computer Simulation, November 2015, ACM (Association for Computing Machinery)

    Ward Whitt

  10. Achieving Rapid Recovery in an Overload Control for Large-Scale Service Systems

    Article • INFORMS Journal on Computing, August 2015, INFORMS

    Ward Whitt

  11. Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?

    Article • Manufacturing & Service Operations Management, July 2014, INFORMS

    Ward Whitt

  12. Algorithms for Time-Varying Networks of Many-Server Fluid Queues

    Article • INFORMS Journal on Computing, February 2014, INFORMS

    Ward Whitt

  13. Statistical Analysis with Little's Law

    Article • Operations Research, August 2013, INFORMS

    Ward Whitt

  14. A Fluid Limit for an OverloadedXModel via a Stochastic Averaging Principle

    Article • Mathematics of Operations Research, May 2013, INFORMS

    Ward Whitt

  15. OM Forum—Offered Load Analysis for Staffing

    Article • Manufacturing & Service Operations Management, May 2013, INFORMS

    Ward Whitt

  16. Stabilizing Customer Abandonment in Many-Server Queues with Time-Varying Arrivals

    Article • Operations Research, December 2012, INFORMS

    Ward Whitt

  17. The Impact of Dependent Service Times on Large-Scale Service Systems

    Article • Manufacturing & Service Operations Management, April 2012, INFORMS

    Ward Whitt

  18. Nearly Periodic Behavior in the Overloaded G/D/s + GI Queue

    Article • Stochastic Systems, December 2011, INFORMS

    Ward Whitt

  19. Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity

    Article • Operations Research, October 2011, INFORMS

    Ward Whitt

  20. A Fluid Approximation for Service Systems Responding to Unexpected Overloads

    Article • Operations Research, October 2011, INFORMS

    Ward Whitt

  21. A Network of Time-Varying Many-Server Fluid Queues with Customer Abandonment

    Article • Operations Research, August 2011, INFORMS

    Ward Whitt

  22. An ODE for an Overloaded X Model Involving a Stochastic Averaging Principle

    Article • Stochastic Systems, June 2011, INFORMS

    Ward Whitt

  23. Service-Level Differentiation in Many-Server Service Systems via Queue-Ratio Routing

    Article • Operations Research, April 2010, INFORMS

    Ward Whitt

  24. Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments

    Article • Management Science, October 2009, INFORMS

    Ward Whitt

  25. Service Interruptions in Large-Scale Service Systems

    Article • Management Science, September 2009, INFORMS

    Ward Whitt

  26. Responding to Unexpected Overloads in Large-Scale Service Systems

    Article • Management Science, August 2009, INFORMS

    Ward Whitt

  27. Real-Time Delay Estimation Based on Delay History

    Article • Manufacturing & Service Operations Management, July 2009, INFORMS

    Ward Whitt

  28. Queue-and-Idleness-Ratio Controls in Many-Server Service Systems

    Article • Mathematics of Operations Research, May 2009, INFORMS

    Ward Whitt

  29. Scheduling Flexible Servers with Convex Delay Costs in Many-Server Service Systems

    Article • Manufacturing & Service Operations Management, April 2009, INFORMS

    Ward Whitt

  30. The Impact of Delay Announcements in Many-Server Queues with Abandonment

    Article • Operations Research, February 2009, INFORMS

    Prof. Nahum Shimkin, Ward Whitt

  31. Fluid Models for Overloaded Multiclass Many-Server Queueing Systems with First-Come, First-Served Routing

    Article • Management Science, August 2008, INFORMS

    Ward Whitt

  32. Power Algorithms for Inverting Laplace Transforms

    Article • INFORMS Journal on Computing, August 2007, INFORMS

    Ward Whitt