All Stories

  1. How frontline incivility shapes transactional and relational selling in retail

    Article • Journal of Retailing, August 2026, Elsevier

    Dr Volkan Yeniaras

  2. Up and cross-selling to uncivil customers: The dual moderating roles of managerial directives and selling approaches

    Article • Journal of the Academy of Marketing Science, May 2026, Springer Science + Business Media

    Dr Volkan Yeniaras

  3. From Managers to Employees to Customers: The Hidden Toll of Technology-Induced Workload

    Article • Journal of Service Research, April 2025, SAGE Publications

    Dr Volkan Yeniaras

  4. Understanding the role of serial acquisition and subsidiary autonomy in providing value within servitizing industrial networks

    Article • Journal of Business and Industrial Marketing, February 2024, Emerald

    Dr Volkan Yeniaras

  5. Exploring the dark side of managerial upselling emphasis: Exploratory and exploitative learning's moderating roles in salesperson emotional exhaustion and performance

    Article • Industrial Marketing Management, February 2024, Elsevier

    Dr Volkan Yeniaras

  6. Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework

    Article • Sosyal Mucit Academic Review, September 2023, Sosyal Mucit Academic Review

    Dr Volkan Yeniaras

  7. When does boundary-spanner burnout connect participation and customer relationship performance? The role of the firm's network centrality and network density

    Article • Industrial Marketing Management, July 2023, Elsevier

    Dr Volkan Yeniaras

  8. Effects of relational ties paradox on financial and non-financial consequences of servitization: Roles of organizational flexibility and improvisation

    Article • Industrial Marketing Management, November 2021, Elsevier

    Dr Volkan Yeniaras

  9. Relational governance, strategic planning and firm performance

    Article • Marketing Intelligence & Planning, August 2021, Emerald

    Dr Volkan Yeniaras

  10. Customer prioritization, product complexity and business ties: implications for job stress and customer service performance

    Article • Journal of Business and Industrial Marketing, June 2021, Emerald

    Dr Volkan Yeniaras

  11. Relational governance, organizational unlearning and learning: implications for performance

    Article • Journal of Business and Industrial Marketing, October 2020, Emerald

    Dr Volkan Yeniaras

  12. The effects of complementarity of knowledge and capabilities on joint innovation capabilities and service innovation: The role of competitive intensity and demand uncertainty

    Article • Industrial Marketing Management, August 2020, Elsevier

    Dr Volkan Yeniaras

  13. Mixed effects of business and political ties in planning flexibility: Insights from Turkey

    Article • Industrial Marketing Management, May 2020, Elsevier

    Dr Volkan Yeniaras

  14. The effects of social ties on innovation behavior and new product performance in emerging economies: evidence from Turkey

    Article • Journal of Business and Industrial Marketing, April 2020, Emerald

    Professor Nicholas Ashill, Dr Volkan Yeniaras

  15. Dimensions of religiosity, altruism and life satisfaction

    Article • Review of Social Economy, January 2020, Taylor & Francis

    Dr Volkan Yeniaras

  16. Religiosity, Charitable Giving, Volunteering and Life Satisfaction

    Article • SSRN Electronic Journal, January 2019, Elsevier

    Dr Volkan Yeniaras

  17. The Effects of Social Ties on Innovation Behavior and New Product Performance: The Moderating Role of Market and Institutional Environments

    Article • SSRN Electronic Journal, January 2018, Elsevier

    Dr Volkan Yeniaras

  18. Materialism and Fashion Consciousness: The Moderating Role of Status Consumption Tendencies and Religiosity

    Article • Journal for the Scientific Study of Religion, December 2017, Wiley

    Dr Volkan Yeniaras

  19. Frugal doesn’t mean ordinary: a religious perspective

    Article • Journal of Islamic Marketing, June 2017, Emerald

    Dr Volkan Yeniaras

  20. The role of climate: implications for service employee engagement and customer service performance

    Article • Journal of the Academy of Marketing Science, March 2017, Springer Science + Business Media

    Dr Volkan Yeniaras

  21. Is market learning the missing link between family involvement – firm performance relationship? A resource-based perspective

    Article • International Entrepreneurship and Management Journal, October 2016, Springer Science + Business Media

    Dr Volkan Yeniaras

  22. Re-considering the linkage between the antecedents and consequences of happiness

    Article • Journal of Economic Psychology, October 2016, Elsevier

    Dr Volkan Yeniaras

  23. Religiosity and Life Satisfaction: A Multi-dimensional Approach

    Article • Journal of Happiness Studies, September 2016, Springer Science + Business Media

    Dr Volkan Yeniaras

  24. Revisiting the Mediating Effect of Entrepreneurial Behaviour on Proactiveness – Performance Relationship: The Role of Business Ties and Competitive Intensity

    Article • European Management Review, August 2016, Wiley

    Dr Volkan Yeniaras

  25. Unpacking the relationship between materialism, status consumption and attitude to debt

    Article • Journal of Islamic Marketing, June 2016, Emerald

    Dr Volkan Yeniaras

  26. Redefining Confidence for Consumer Behavior Research

    Article • Psychology and Marketing, April 2014, Wiley

    Antonis SIMINTIRAS, Dr Volkan Yeniaras