All Stories

  1. How frontline incivility shapes transactional and relational selling in retail

    Article • Journal of Retailing, August 2026, Elsevier

    Dr Volkan Yeniaras

  2. When convenience backfires: Aligning checkout technologies with shopping motivations to prevent customer revenge

    Article • Journal of Retailing and Consumer Services, August 2026, Elsevier

    Dr Volkan Yeniaras

  3. Up and cross-selling to uncivil customers: The dual moderating roles of managerial directives and selling approaches

    Article • Journal of the Academy of Marketing Science, May 2026, Springer Science + Business Media

    Dr Volkan Yeniaras

  4. When firm-level connections corrupt the frontline: How political networks drive unethical selling and upselling behavior

    Article • Industrial Marketing Management, November 2025, Elsevier

    Dr Volkan Yeniaras

  5. From Managers to Employees to Customers: The Hidden Toll of Technology-Induced Workload

    Article • Journal of Service Research, April 2025, SAGE Publications

    Dr Volkan Yeniaras

  6. Cross-selling challenges and opportunities: navigating managerial expectations, emotional exhaustion, and sales performance

    Article • The Journal of Marketing Theory and Practice, October 2024, Taylor & Francis

    Dr Volkan Yeniaras

  7. Unlocking product complexity: elevating emotional exhaustion and customer relationship performance through strategic ties

    Article • Quality & Quantity, September 2024, Springer Science + Business Media

    Dr Volkan Yeniaras

  8. Understanding the role of serial acquisition and subsidiary autonomy in providing value within servitizing industrial networks

    Article • Journal of Business and Industrial Marketing, February 2024, Emerald

    Dr Volkan Yeniaras

  9. Exploring the dark side of managerial upselling emphasis: Exploratory and exploitative learning's moderating roles in salesperson emotional exhaustion and performance

    Article • Industrial Marketing Management, February 2024, Elsevier

    Dr Volkan Yeniaras

  10. Impact of Business and Political Ties on Innovation Performance Through Internationalization, and Moderating Impact of Strategic Orientation Within SMEs in UAE

    Article • December 2023, Institute of Electrical & Electronics Engineers (IEEE)

    Dr Volkan Yeniaras

  11. Techno-Insecurity, Emotional Exhaustion and Job Performance: A Recommended Theoretical Framework

    Article • Sosyal Mucit Academic Review, September 2023, Sosyal Mucit Academic Review

    Dr Volkan Yeniaras

  12. When does boundary-spanner burnout connect participation and customer relationship performance? The role of the firm's network centrality and network density

    Article • Industrial Marketing Management, July 2023, Elsevier

    Dr Volkan Yeniaras

  13. Effects of relational ties paradox on financial and non-financial consequences of servitization: Roles of organizational flexibility and improvisation

    Article • Industrial Marketing Management, November 2021, Elsevier

    Dr Volkan Yeniaras

  14. Relational governance, strategic planning and firm performance

    Article • Marketing Intelligence & Planning, August 2021, Emerald

    Dr Volkan Yeniaras

  15. Customer prioritization, product complexity and business ties: implications for job stress and customer service performance

    Article • Journal of Business and Industrial Marketing, June 2021, Emerald

    Dr Volkan Yeniaras

  16. Relational governance, organizational unlearning and learning: implications for performance

    Article • Journal of Business and Industrial Marketing, October 2020, Emerald

    Dr Volkan Yeniaras

  17. The effects of complementarity of knowledge and capabilities on joint innovation capabilities and service innovation: The role of competitive intensity and demand uncertainty

    Article • Industrial Marketing Management, August 2020, Elsevier

    Dr Volkan Yeniaras

  18. Mixed effects of business and political ties in planning flexibility: Insights from Turkey

    Article • Industrial Marketing Management, May 2020, Elsevier

    Dr Volkan Yeniaras

  19. The effects of social ties on innovation behavior and new product performance in emerging economies: evidence from Turkey

    Article • Journal of Business and Industrial Marketing, April 2020, Emerald

    Professor Nicholas Ashill, Dr Volkan Yeniaras

  20. Dimensions of religiosity, altruism and life satisfaction

    Article • Review of Social Economy, January 2020, Taylor & Francis

    Dr Volkan Yeniaras

  21. Religiosity, Charitable Giving, Volunteering and Life Satisfaction

    Article • SSRN Electronic Journal, January 2019, Elsevier

    Dr Volkan Yeniaras

  22. The Effects of Social Ties on Innovation Behavior and New Product Performance: The Moderating Role of Market and Institutional Environments

    Article • SSRN Electronic Journal, January 2018, Elsevier

    Dr Volkan Yeniaras

  23. Materialism and Fashion Consciousness: The Moderating Role of Status Consumption Tendencies and Religiosity

    Article • Journal for the Scientific Study of Religion, December 2017, Wiley

    Dr Volkan Yeniaras

  24. Frugal doesn’t mean ordinary: a religious perspective

    Article • Journal of Islamic Marketing, June 2017, Emerald

    Dr Volkan Yeniaras

  25. The role of climate: implications for service employee engagement and customer service performance

    Article • Journal of the Academy of Marketing Science, March 2017, Springer Science + Business Media

    Dr Volkan Yeniaras

  26. Is market learning the missing link between family involvement – firm performance relationship? A resource-based perspective

    Article • International Entrepreneurship and Management Journal, October 2016, Springer Science + Business Media

    Dr Volkan Yeniaras

  27. Re-considering the linkage between the antecedents and consequences of happiness

    Article • Journal of Economic Psychology, October 2016, Elsevier

    Dr Volkan Yeniaras

  28. Religiosity and Life Satisfaction: A Multi-dimensional Approach

    Article • Journal of Happiness Studies, September 2016, Springer Science + Business Media

    Dr Volkan Yeniaras

  29. Revisiting the Mediating Effect of Entrepreneurial Behaviour on Proactiveness – Performance Relationship: The Role of Business Ties and Competitive Intensity

    Article • European Management Review, August 2016, Wiley

    Dr Volkan Yeniaras

  30. Unpacking the relationship between materialism, status consumption and attitude to debt

    Article • Journal of Islamic Marketing, June 2016, Emerald

    Dr Volkan Yeniaras

  31. Redefining Confidence for Consumer Behavior Research

    Article • Psychology and Marketing, April 2014, Wiley

    Antonis SIMINTIRAS, Dr Volkan Yeniaras