All Stories

  1. Factors impacting customer satisfaction: an empirical investigation into online shopping in India

    Article • Journal of Information Technology Case and Application Research, January 2019, Taylor & Francis

    Dr Urvashi Tandon, Ravi Kiran

  2. Customer Satisfaction towards online shopping

    Article • Nankai Business Review International, August 2017, Emerald

    Ravi Kiran, Dr Urvashi Tandon

  3. Customer Satisfaction as Mediator Between Website Service Quality and Repurchase Intention: An Emerging Economy Case

    Article • Service Science, June 2017, INFORMS

    Dr Urvashi Tandon, Ravi Kiran

  4. Understanding Online Shopping Adoption in India: Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) With Perceived Risk Application

    Article • Service Science, December 2016, INFORMS

    Dr Urvashi Tandon, Ravi Kiran

  5. Customer satisfaction using website functionality, perceived usability and perceived usefulness towards online shopping in India

    Article • Information Development, July 2016, SAGE Publications

    Ravi Kiran, Dr Urvashi Tandon