All Stories

  1. Influent factors in perceived quality of the e-service provided by a university

    Article • Business Process Management Journal, June 2016, Emerald

    MS Liziane Menezes, Professor Tatiane Pereira Librelato, Full Prof. Miguel A. Sellitto

  2. A process improvement approach based on the Value Stream Mapping and the Theory of Constraints Thinking Process

    Article • Business Process Management Journal, October 2014, Emerald

    Dr Daniel Pacheco Lacerda, Professor Tatiane Pereira Librelato