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  1. Improving U.S. hospital emergency room efficiency while angering patients?

    Article • International Journal of Emergency Services, December 2025, Emerald

    Dr. Subhajit Chakraborty

  2. Need of the hour: A service failure recovery reorientation for U.S. hospitals

    Article • Health Care Management Review, January 2025, Wolters Kluwer Health

    Dr. Subhajit Chakraborty

  3. Quality leadership, technology integration and patient care quality across countries: moderating roles of national culture and infrastructure development

    Article • International Journal of Quality and Service Sciences, August 2024, Emerald

    Dr. Subhajit Chakraborty

  4. Socially Responsible Supplier Selection: Examining the Effects of Socially Sustainable Orientation and Stakeholder Pressure on Implementation Intentions

    Article • Latin American Business Review, January 2024, Taylor & Francis

    Dr. Subhajit Chakraborty

  5. Digital quality’s role in US online higher education

    Article • Quality Assurance in Education, August 2023, Emerald

    Dr. Subhajit Chakraborty

  6. The Role of Quality Management in Healthcare

    Article • January 2023, Springer Science + Business Media

    Dr. Subhajit Chakraborty

  7. Do EHR and HIE deliver on their promise? Analysis of Pennsylvania acute care hospitals

    Article • International Journal of Production Economics, March 2022, Elsevier

    Dr. Subhajit Chakraborty

  8. The strategic value of servitization: A quality management perspective

    Article • Quality Management Journal, September 2021, Taylor & Francis

    Dr. Subhajit Chakraborty

  9. Patient hospital experience and satisfaction on social media

    Article • International Journal of Quality and Service Sciences, July 2021, Emerald

    Dr. Subhajit Chakraborty

  10. Bridging hospital quality leadership to patient care quality

    Article • International Journal of Production Economics, March 2021, Elsevier

    Dr. Subhajit Chakraborty

  11. Exploring the impact of decentralized leadership on knowledge sharing and work hindrance networks in healthcare teams

    Article • Journal of Management & Organization, January 2021, Cambridge University Press

    Dr. Subhajit Chakraborty

  12. Healthcare Quality and Hospital Financial Performance: A Multilevel Framework

    Article • Operations and Supply Chain Management An International Journal, April 2020, OSCM Forum

    Dr. Subhajit Chakraborty

  13. Social media hospital ratings and HCAHPS survey scores

    Article • Journal of Health Organization and Management, February 2020, Emerald

    Dr. Subhajit Chakraborty

  14. Investigating healthcare brand communities: The impact of online hospital reviews

    Article • Health Marketing Quarterly, April 2018, Taylor & Francis

    Dr. Subhajit Chakraborty

  15. An Integrated Lean Supply Chain Framework for U.S. Hospitals

    Article • Operations and Supply Chain Management An International Journal, March 2018, OSCM Forum

    Dr. Subhajit Chakraborty

  16. Towards a Triadic Quality Measurement Framework for U.S. Healthcare

    Article • Quality Management Journal, January 2018, Taylor & Francis

    Dr. Subhajit Chakraborty

  17. Expatriate knowledge utilization and MNE performance: A multilevel framework

    Article • Human Resource Management Review, December 2014, Elsevier

    Dr. Subhajit Chakraborty

  18. Role of service characteristics in determining the degree of customer involvement: a typology

    Article • International Journal of Services and Standards, January 2014, Inderscience Publishers

    Dr. Subhajit Chakraborty

  19. Identity Orientation, Organizational Identification, and Leadership Involvement

    Article • Journal of Leadership Studies, June 2013, Wiley

    Dr. Subhajit Chakraborty

  20. Image and similarity: an identity orientation perspective to organizational identification

    Article • Leadership & Organization Development Journal, February 2012, Emerald

    Dr. Subhajit Chakraborty