All Stories

  1. The role of service recovery in omnichannel integration services success model

    Article • Journal of Enterprise Information Management, June 2024, Emerald

    Shu-Mei Tseng

  2. The Impact of Social Media Use and Knowledge Management Capability on Supply Chain Agility

    Article • January 2020, ACM (Association for Computing Machinery)

    Shu-Mei Tseng

  3. Investigating the moderating effects of organizational culture and leadership style on IT-adoption and knowledge-sharing intention

    Article • Journal of Enterprise Information Management, July 2017, Emerald

    Shu-Mei Tseng

  4. A study on information disclosure, trust, reducing search cost, and online group-buying intention

    Article • Journal of Enterprise Information Management, October 2016, Emerald

    Shu-Mei Tseng

  5. Knowledge management capability, customer relationship management, and service quality

    Article • Journal of Enterprise Information Management, March 2016, Emerald

    Shu-Mei Tseng

  6. The effect of knowledge management capability and customer knowledge gaps on corporate performance

    Article • Journal of Enterprise Information Management, February 2016, Emerald

    Shu-Mei Tseng

  7. Customer Knowledge Management Performance Index

    Article • Knowledge and Process Management, March 2015, Wiley

    Shu-Mei Tseng

  8. The impact of knowledge management capabilities and supplier relationship management on corporate performance

    Article • International Journal of Production Economics, August 2014, Elsevier

    Shu-Mei Tseng

  9. The impact of customer knowledge and customer relationship management on service quality

    Article • International Journal of Quality and Service Sciences, March 2014, Emerald

    Shu-Mei Tseng

  10. The effect of knowledge management capability and dynamic capability on organizational performance

    Article • Journal of Enterprise Information Management, February 2014, Emerald

    Shu-Mei Tseng

  11. A Study on External Knowledge, Knowledge Management Capability and Corporate Performance

    Article • July 2012, Institute of Electrical & Electronics Engineers (IEEE)

    Shu-Mei Tseng

  12. Correlations between external knowledge and the knowledge chain as impacting service quality

    Article • Journal of Retailing and Consumer Services, July 2012, Elsevier

    Shu-Mei Tseng

  13. Information technologies, organizational cultures and knowledge management

    Article • August 2011, Institute of Electrical & Electronics Engineers (IEEE)

    Shu-Mei Tseng

  14. The correlation between Wikipedia and knowledge sharing on job performance

    Article • Expert Systems with Applications, May 2011, Elsevier

    Shu-Mei Tseng

  15. The effects of hierarchical culture on knowledge management processes

    Article • Management Research Review, April 2011, Emerald

    Shu-Mei Tseng

  16. The effects of hierarchical culture on knowledge management processes

    Article • Management Research Review, July 2010, Emerald

    Shu-Mei Tseng

  17. The correlation between organizational culture and knowledge conversion on corporate performance

    Article • Journal of Knowledge Management, April 2010, Emerald

    Shu-Mei Tseng

  18. A study on customer, supplier, and competitor knowledge using the knowledge chain model

    Article • International Journal of Information Management, December 2009, Elsevier

    Shu-Mei Tseng

  19. Bridging knowledge management gaps by information technology and organizational culture

    Article • July 2009, Institute of Electrical & Electronics Engineers (IEEE)

    Shu-Mei Tseng

  20. Knowledge management system performance measure index

    Article • Expert Systems with Applications, January 2008, Elsevier

    Shu-Mei Tseng

  21. Case study on knowledge‐management gaps

    Article • Journal of Knowledge Management, June 2005, Emerald

    Shu-Mei Tseng

  22. The implementation gaps for the knowledge management system

    Article • Industrial Management, February 2005, Emerald

    Shu-Mei Tseng