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  1. Are customers ready to accept revenue management practices in the restaurant industry?
  2. The impact of service recovery output/process on customer satisfaction and loyalty: The case of the airline industry
  3. The effect of a sustainable label portfolio on consumer perception of ethicality and retail patronage
  4. The impact of service tradability on the choice of entry mode
  5. The influence of a virtual agent on web-users' desire to visit the company
  6. The antecedents of consumer satisfaction and loyalty in fast food industry