Liverpool John Moores University
Lecturer, Architecture & Planning
Critical strategic issues for the integration of facilities management into the develop...
Cultural integration of external service provider employees into client workplaces
Journal of Facilities Management
The rationale to integrate facilities management into the development process
Critical success factors of an effective repairs and maintenance service for social hou...
Implications of a sustainability policy for facilities management organisations
Healthy, productive workplaces: towards a case for interior plantscaping
Improving service provision through better management and measurement of customer satis...
Journal of Corporate Real Estate
National standards of customer satisfaction in facilities management
Customer performance measurement in facilities management
International Journal of Productivity and Performance Management
Collaboration in property and facilities management
Performance measurement in facilities management: driving innovation?
User perceptions in workplace productivity and strategic FM delivery