All Stories

  1. High-involvement innovation: views from frontline service workers and managers

    Article • Employee Relations, February 2018, Emerald

    Marisa Smith

  2. Lean implementation in a service factory: views from the front-line

    Article • Production Planning & Control, December 2017, Taylor & Francis

    Marisa Smith, Prof jillian Catherine macbryde

  3. Interplay between performance measurement and management, employee engagement and performance

    Article • International Journal of Operations & Production Management, September 2017, Emerald

    Marisa Smith