All Stories

  1. What Happens to the Data Collected When Libraries Use Undercover Agents?

    Article • Public Services Quarterly, October 2018, Taylor & Francis

    Laura Saunders

  2. Information professionals and copyright literacy: a multinational study

    Article • Library Management, July 2017, Emerald

    Professor Tibor Koltay, Laura Saunders

  3. Teaching the reference interview through practice-based assignments

    Article • Reference Services Review, August 2016, Emerald

    Laura Saunders

  4. The Public Services Job Hunt: Observations and Advice

    Article • Public Services Quarterly, July 2014, Taylor & Francis

    Laura Saunders

  5. Learning from Our Mistakes: Reflections on Customer Service and How to Improve It at the Reference Desk

    Article • College & Undergraduate Libraries, April 2013, Taylor & Francis

    Laura Saunders