All Stories

  1. Exploring key service quality dimensions at a winery from an emerging market’s perspective
  2. Does franchising pay? Evidence from the restaurant industry
  3. Developing a competitive international service strategy: a case of international joint venture in the global service industry
  4. Exploring the Impacts of Key Economic Indicators and Economic Recessions in the Restaurant Industry
  5. Exploring the Impacts of Service Guarantee Strategy
  6. Franchising and firm financial performance among U.S. restaurants
  7. Critical Issues and Challenges in the Management of International Restaurant Franchises: Franchisee Perspective
  8. Is a glass of Merlot the symbol of globalization?
  9. Risk-Return Analysis of Fast-Food Versus Casual-Dining Restaurants: Who Moved My Cheeseburger?
  10. A Cross-National Comparison of Consumer Perceptions of Service Recovery
  11. Outback Steakhouse in Korea
  12. Problems, Policies, and Marketing Practices of Virginia Wineries
  13. Branding: Myth and reality in the hotel industry
  14. Exploring the Korean Wine Market
  15. Japanese Travelers' Service Preferences in U.S. Hotels