All Stories

  1. Articulating value and impact through outcome-centered service delivery

    Article • Performance Measurement and Metrics, February 2018, Emerald

    Miss Kay Grieves

  2. Generating bespoke value and impact evidence to inform a thought leadership approach to service engagement at The University of Sunderland

    Article • Performance Measurement and Metrics, February 2018, Emerald

    Miss Kay Grieves

  3. Developing a Library Quality Model

    Article • Performance Measurement and Metrics, July 2014, Emerald

    Miss Kay Grieves