All Stories

  1. The Science Gallery: Exploring Future Mobility Concepts at the Heart of Ingolstadt

    Article • September 2023, ACM (Association for Computing Machinery)

    Jens Hogreve

  2. Service Recovery on Stage: Effects of Social Media Recovery on Virtually Present Others

    Article • Journal of Service Research, June 2019, SAGE Publications

    Jens Hogreve

  3. The Service–Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework

    Article • Journal of Marketing, May 2017, SAGE Publications

    Jens Hogreve