All Stories

  1. Tension in the Emergency Department? The Impact of Flow Stage Times on Managing Patient‐Reported Experiences and Financial Productivity

    Article • Decision Sciences, December 2020, Wiley

    Dr. Jeff Smith

  2. Just How Much Does the Tail Wag the Dog? Altering Inventory to Manage Earnings

    Article • Decision Sciences, January 2020, Wiley

    Dr. Jeff Smith

  3. Extending the institutional environment: the impact of internal and external factors on the green behaviors of an individual

    Article • Journal of Strategic Marketing, March 2018, Taylor & Francis

    Dr. Jeff Smith

  4. Understanding hospital quality: the case of cumulative and balanced quality

    Article • Service Industries Journal, October 2017, Taylor & Francis

    Dr. Jeff Smith

  5. Against the Green: A Multi-method Examination of the Barriers to Green Consumption

    Article • Journal of Retailing, March 2013, Elsevier

    Dr. Jeff Smith

  6. Green marketing strategies: an examination of stakeholders and the opportunities they present

    Article • Journal of the Academy of Marketing Science, October 2010, Springer Science + Business Media

    Dr. Jeff Smith