All Stories

  1. Examining the key dimensions of customer experience quality in the hotel industry

    Article • Journal of Hospitality Marketing & Management, February 2019, Taylor & Francis

    Professor Jane Hemsley-Brown

  2. Effects of emotional and coginitive experience on brand switching

    Article • International Journal of Retail & Distribution Management, February 2018, Emerald

    Professor Jane Hemsley-Brown, Ibrahim Alnawas

  3. To examine the extent to which service quality (SQ) affects emotional brand attachment

    Article • International Journal of Contemporary Hospitality Management, December 2016, Emerald

    Professor Jane Hemsley-Brown, Ibrahim Alnawas

  4. Higher Education student choice: a literature review

    Article • The International Journal of Educational Management, April 2015, Emerald

    Professor Jane Hemsley-Brown, Professor Izhar Oplatka