All Stories

  1. Excellence in Research Library Leadership: The Key Virtues

    Article • portal Libraries and the Academy, July 2025, Project Muse

    Dr J. Stephen Town

  2. Rescuing the Princess: How phronetic wisdom was learned and deployed on Britain’s railways

    Article • Management Learning, July 2024, SAGE Publications

    Dr J. Stephen Town

  3. Foreword: Capital, Value and the Becoming Library

    Article • December 2022, Facet Publishing

    Dr J. Stephen Town

  4. Virtuous spirits and vicious demons: ghost stories of organizational change

    Article • Culture and Organization, April 2021, Taylor & Francis

    Dr J. Stephen Town

  5. Projects, Programmes, Strategy and Leadership in the Research Library

    Article • April 2018, Emerald

    Dr J. Stephen Town

  6. The Value Scorecard

    Article • Information and Learning Sciences, January 2018, Emerald

    Dr J. Stephen Town

  7. Guest editorial

    Article • Performance Measurement and Metrics, July 2017, Emerald

    Dr J. Stephen Town

  8. LibQUAL+

    Article • January 2016, Elsevier

    Dr J. Stephen Town

  9. Implementing the Value Scorecard

    Article • Performance Measurement and Metrics, November 2015, Emerald

    Dr J. Stephen Town

  10. Evidence based organizational change: people surveys, strategies and structures

    Article • Library Management, November 2015, Emerald

    Dr J. Stephen Town

  11. Ten Northumbria Conferences: the contribution to library management

    Article • Library Management, March 2015, Emerald

    Dr J. Stephen Town

  12. Measures of relationship capital for the value scorecard

    Article • Library Management, March 2015, Emerald

    Dr J. Stephen Town

  13. The value of people

    Article • Performance Measurement and Metrics, July 2014, Emerald

    Dr J. Stephen Town

  14. Guest editorial

    Article • Performance Measurement and Metrics, July 2014, Emerald

    Dr J. Stephen Town

  15. Developing a values scorecard

    Article • Performance Measurement and Metrics, April 2013, Emerald

    Dr J. Stephen Town

  16. Guest editorial

    Article • Performance Measurement and Metrics, April 2013, Emerald

    Dr J. Stephen Town

  17. Library performance measures: 15 years on

    Article • Library Management, July 2012, Emerald

    Dr J. Stephen Town

  18. The value of libraries: the relationship between change, evaluation and role

    Article • January 2011, Elsevier

    Dr J. Stephen Town

  19. Value, Impact, and the Transcendent Library: Progress and Pressures in Performance Measurement and Evaluation

    Article • The Library Quarterly, January 2011, University of Chicago Press

    Dr J. Stephen Town

  20. Benchmarking and library quality maturity

    Article • Performance Measurement and Metrics, May 2006, Emerald

    Dr J. Stephen Town

  21. E‐measures: a comprehensive waste of time?

    Article • VINE, December 2004, Emerald

    Dr J. Stephen Town

  22. Performance or measurement?

    Article • Performance Measurement and Metrics, April 2000, Emerald

    Dr J. Stephen Town