All Stories

  1. Understanding guests’ evaluation of green hotels: The interplay between willingness to sacrifice for the environment and intent vs. quality-based market signals

    Article • International Journal of Hospitality Management, July 2022, Elsevier

    Dr Ingrid Y. Lin

  2. The Value of Service Robots from the Hotel Guest’s Perspective: A Mixed-Method Approach

    Article • International Journal of Hospitality Management, April 2021, Elsevier

    Dr Ingrid Y. Lin

  3. What Makes a Hotelscape Beautiful? Antecedent and Consequent Behaviors of Perceived Aesthetic Value and Aesthetic Judgment in the Customer-Hotelscape Relationship

    Article • International Journal of Hospitality & Tourism Administration, November 2019, Taylor & Francis

    Dr Ingrid Y. Lin

  4. A conceptual model of co-creating an authentic luxury spa experience

    Article • International Journal of Spa and Wellness, March 2018, Taylor & Francis

    Dr Ingrid Y. Lin

  5. Effects of visual servicescape aesthetics comprehension and appreciation on consumer experience

    Article • Journal of Services Marketing, October 2016, Emerald

    Dr Ingrid Y. Lin

  6. Tourists' perception and evaluation of inter-cultural service encounter

    Article • International Journal of Culture Tourism and Hospitality Research, July 2014, Emerald

    Dr Ingrid Y. Lin

  7. Restaurant Employees’ Perception of Tipping Systems Across Country Differences

    Article • Journal of Foodservice Business Research, May 2014, Taylor & Francis

    Dr Ingrid Y. Lin

  8. Servicescape moderation on personality traits, emotions, satisfaction, and behaviors

    Article • International Journal of Hospitality Management, March 2012, Elsevier

    Dr Ingrid Y. Lin

  9. Understanding restaurant tipping systems: a human resources perspective

    Article • International Journal of Contemporary Hospitality Management, October 2011, Emerald

    Dr Ingrid Y. Lin

  10. Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction

    Article • Journal of Hospitality Marketing & Management, October 2010, Taylor & Francis

    Dr Ingrid Y. Lin

  11. The interactive effect ofGestaltsituations and arousal seeking tendency on customers' emotional responses: matching color and music to specific servicescapes

    Article • Journal of Services Marketing, July 2010, Emerald

    Dr Ingrid Y. Lin

  12. The Combined Effect of Color and Music on Customer Satisfaction in Hotel Bars

    Article • Journal of Hospitality Marketing & Management, November 2009, Taylor & Francis

    Dr Ingrid Y. Lin

  13. The servicescape

    Article • January 2008, Elsevier

    Dr Ingrid Y. Lin

  14. Linking Employee Misbehavior to Consumer Satisfaction

    Article • Journal of Foodservice Business Research, October 2005, Taylor & Francis

    Dr Ingrid Y. Lin

  15. Evaluating a servicescape: the effect of cognition and emotion

    Article • International Journal of Hospitality Management, June 2004, Elsevier

    Dr Ingrid Y. Lin

  16. Accounting for Temporality in Servicescape Effects on Consumers' Service Evaluations

    Article • Journal of Foodservice Business Research, February 2004, Taylor & Francis

    Dr Ingrid Y. Lin

  17. Marketing Global Luxury Spa and Wellness Trends, Experiences, and Challenges

    Article • IGI Global

    Dr Ingrid Y. Lin