All Stories

  1. Customer relationship management and customer satisfaction: the mediating role of relationship quality

    Article • Total Quality Management & Business Excellence, March 2017, Taylor & Francis

    Ilias Santouridis

  2. Using E‐S‐QUAL to measure internet service quality of e‐commerce web sites in Greece

    Article • International Journal of Quality and Service Sciences, March 2012, Emerald

    Ilias Santouridis