All Stories

  1. Organizational conditions required to implement RPA in local government: Insights from a Swedish case study

    Article • June 2024, ACM (Association for Computing Machinery)

    Ida Lindgren, Professor Ulf Melin

  2. Digitalization and automation for the sake of IT? Insight from automation initiatives in Swedish municipalities

    Article • September 2023, ACM (Association for Computing Machinery)

    Ida Lindgren

  3. Ironies of Public Service Automation – Bainbridge Revisited

    Article • July 2023, ACM (Association for Computing Machinery)

    Ida Lindgren

  4. Exploring Citizens’ Channel Behavior in Benefit Application

    Article • October 2022, ACM (Association for Computing Machinery)

    Ida Lindgren

  5. Understanding Citizen Actions in Public Encounters

    Article • June 2022, ACM (Association for Computing Machinery)

    Ida Lindgren

  6. Is automation of administrative work driving change in local government?

    Article • June 2021, ACM (Association for Computing Machinery)

    Ida Lindgren, Professor Ulf Melin