All Stories

  1. Examining customers’ experience with the Nigerian Bank Verification Number (BVN) policy from the perspective of a dual-lens theory

    Article • International Journal of Emerging Markets, June 2018, Emerald

    Dr Ernest Emeka Izogo

  2. Online shopping experience in an emerging e-retailing market

    Article • Journal of Research in Interactive Marketing, June 2018, Emerald

    Dr Ernest Emeka Izogo

  3. Creating particularized trust in e-retailers through experiential value and generalized trust

    Article • Journal of Strategic Marketing, June 2018, Taylor & Francis

    Dr Ernest Emeka Izogo

  4. Online shopping experience in an emerging e-retailing market: Towards a conceptual model

    Article • Journal of Consumer Behaviour, March 2018, Wiley

    Dr Ernest Emeka Izogo

  5. Determinants of relationship quality and customer loyalty in retail banking

    Article • African Journal of Economic and Management Studies, June 2017, Emerald

    Dr Ernest Emeka Izogo

  6. Customer loyalty in telecom service sector: the role of service quality and customer commitment

    Article • The TQM Journal, January 2017, Emerald

    Dr Ernest Emeka Izogo

  7. Structural equation test of relationship quality

    Article • International Journal of Emerging Markets, July 2016, Emerald

    Dr Ernest Emeka Izogo

  8. Determinants of Attitudinal Loyalty in Retail Banking

    Article • International Journal of Customer Relationship Marketing and Management, July 2016, IGI Global

    Dr Ernest Emeka Izogo

  9. Antecedents of attitudinal loyalty in a telecom service sector: the Nigerian case

    Article • International Journal of Quality & Reliability Management, June 2016, Emerald

    Dr Ernest Emeka Izogo

  10. Correlates of the determinants of relationship marketing in the retail sector: the Nigerian case

    Article • African Journal of Economic and Management Studies, March 2016, Emerald

    Dr Ernest Emeka Izogo

  11. Should relationship quality be measured as a disaggregated or a composite construct?

    Article • Management Research Review, January 2016, Emerald

    Dr Ernest Emeka Izogo

  12. Customers’ service quality perception in automotive repair

    Article • African Journal of Economic and Management Studies, September 2015, Emerald

    Dr Ernest Emeka Izogo

  13. Consequences of service quality

    Article • International Journal of Quality & Reliability Management, March 2015, Emerald

    Dr Ernest Emeka Izogo

  14. Determinants of attitudinal loyalty in Nigerian telecom service sector: Does commitment play a mediating role?

    Article • Journal of Retailing and Consumer Services, March 2015, Elsevier

    Dr Ernest Emeka Izogo