All Stories

  1. From Creator to Curator: A Socio-Technical Framework for Professional Identity and Knowledge Management in the AI?Augmented IT Workforce

    Article • May 2026, ACM (Association for Computing Machinery)

    Charles Costa, Dr. Bryan Dosono

  2. How generative AI is enabling human customer service agents to thrive in complex environments

    Article • Information Research an international electronic journal, March 2025, University of Boras, Faculty of Librarianship, Information, Education and IT

    Charles Costa