All Stories

  1. Designing new business models: blue sky thinking and testing
  2. Emotionally engaging customers in the digital age: the case study of “Burberry love”
  3. Translating emotional insights into digital channel designs
  4. Designing innovative business models with a framework that promotes experimentation
  5. Typologies and touchpoints: designing multi-channel digital strategies
  6. Not just what they want, but why they want it