All Stories

  1. Competitive service quality benchmarking in airline industry using AHP

    Article • Benchmarking An International Journal, May 2016, Emerald

    Alok Singh

  2. Modeling passengers’ future behavioral intentions in airline industry using SEM

    Article • Journal of Advances in Management Research, August 2015, Emerald

    Alok Singh

  3. Modeling enablers of TQM to improve airline performance

    Article • International Journal of Productivity and Performance Management, March 2013, Emerald

    Alok Singh