All Stories

  1. Assessing customer satisfaction and loyalty in the retail sector

    Article • International Journal of Quality & Reliability Management, October 2017, Emerald

    Dr Patrícia Moura e Sá

  2. A typology of customer-to-customer interaction and its implications for excellence in service provision

    Article • Total Quality Management & Business Excellence, April 2017, Taylor & Francis

    Dr Patrícia Moura e Sá

  3. Data quality requirements for water bills

    Article • The TQM Journal, October 2016, Emerald

    Dr Patrícia Moura e Sá, PhD Rita Martins

  4. Translating the EFQM model into the courts

    Article • International Journal of Quality and Service Sciences, June 2015, Emerald

    Dr Patrícia Moura e Sá

  5. Online transparency assessment: The case of Directorate-Generals and SIADAP

    Article • June 2015, Institute of Electrical & Electronics Engineers (IEEE)

    Dr Patrícia Moura e Sá

  6. Tensions Raised by TQM Demands Upon Work Design in Technologically Controlled Environments: The Case of a Call Centre

    Article • January 2015, Springer Science + Business Media

    Dr Patrícia Moura e Sá

  7. Residential users' perceptions on water bills

    Article • Notas Económicas, January 2015, Coimbra University Press

    Dr Patrícia Moura e Sá, PhD Rita Martins

  8. As Características da Função e seu Impacto nos Níveis de Satisfação do Funcionário de Contato: um estudo em uma grande empresa de telecomunicações

    Article • Review of Business Management, December 2014, FECAP Fundacao Escola de Comercio Alvares

    Dr Patrícia Moura e Sá

  9. Price regulation and cost accounting in seaports

    Article • International Journal of Law and Management, November 2013, Emerald

    Dr Susana Jorge, Dr Patrícia Moura e Sá

  10. Promoting sustainable residential water use: a Portuguese case study in ownership and regulation

    Article • Policy Studies, May 2011, Taylor & Francis

    Dr Patrícia Moura e Sá, PhD Rita Martins

  11. Are TQM principles supporting innovation in the Portuguese footwear industry?

    Article • Technovation, April 2008, Elsevier

    Dr Patrícia Moura e Sá

  12. Modernização administrativa e gestão da qualidade: um estudo empírico nos municípios portugueses

    Article • Notas Económicas, January 2008, Coimbra University Press

    Dr Patrícia Moura e Sá

  13. Performance Measurement andBusiness Excellence: The Reinforcing Link for the Public Sector

    Article • Total Quality Management & Business Excellence, February 2007, Taylor & Francis

    Dr Patrícia Moura e Sá

  14. Sustaining healthcare excellence through performance measurement

    Article • Total Quality Management & Business Excellence, May 2003, Taylor & Francis

    Dr Patrícia Moura e Sá

  15. Kanji's Business Scorecard

    Article • Total Quality Management, January 2002, Taylor & Francis

    Dr Patrícia Moura e Sá

  16. Kanji's Business Scorecard

    Article • Total Quality Management, December 2001, Taylor & Francis

    Dr Patrícia Moura e Sá

  17. Measuring leadership excellence

    Article • Total Quality Management, September 2001, Taylor & Francis

    Dr Patrícia Moura e Sá

  18. The development of an ideal kindergarten through concept engineering/quality function deployment

    Article • Total Quality Management, May 2001, Taylor & Francis

    Dr Patrícia Moura e Sá