All Stories

  1. Data and Methodology

    Article • October 2024, De Gruyter

    María de la O Hernández-López

  2. Discussion and Conclusion

    Article • October 2024, De Gruyter

    María de la O Hernández-López

  3. The evolution of online reviews

    Article • October 2024, De Gruyter

    María de la O Hernández-López

  4. Emotive Practices

    Article • October 2024, De Gruyter

    María de la O Hernández-López

  5. Relational Practices

    Article • October 2024, De Gruyter

    María de la O Hernández-López

  6. The Cultural Component in Offline and Online Communication

    Article • October 2024, De Gruyter

    María de la O Hernández-López

  7. Introduction

    Article • October 2024, De Gruyter

    María de la O Hernández-López

  8. Preliminary Material

    Article • October 2024, De Gruyter

    María de la O Hernández-López

  9. Metacommunicative Practices

    Article • October 2024, De Gruyter

    María de la O Hernández-López

  10. Changing Discursive Practices

    Article • October 2024, De Gruyter

    María de la O Hernández-López

  11. When dissatisfactory experiences turn into conflict

    Article • Journal of Language Aggression and Conflict, April 2024, John Benjamins

    María de la O Hernández-López

  12. Millennial identity work in BlablaCar online reviews

    Article • Pragmatics Quarterly Publication of the International Pragmatics Association (IPrA), April 2023, John Benjamins

    María de la O Hernández-López

  13. When travellers’ expectations are not met

    Article • Journal of Language Aggression and Conflict, August 2020, John Benjamins

    María de la O Hernández-López

  14. What makes a positive experience?

    Article • Pragmatics and Society, July 2019, John Benjamins

    María de la O Hernández-López

  15. Technology Mediated Service Encounters

    Article • January 2019, John Benjamins

    Lucía Fernández-Amaya, Professor Maria Sifianou, María de la O Hernández-López

  16. Spanish Travelers' Expectations of Service Encounters in Domestic and International Settings

    Article • Tourism Culture & Communication, November 2014, Cognizant Communication Corporation

    María de la O Hernández-López